Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most common questions

GENERAL QUESTIONS

ORDERING & MINIMUMS

Is there a minimum spend to place an order?
Nope! Whether you’re grabbing a single steak or restocking your freezer, you can order as little or as much as you like. We're happy to serve, regardless of order size.
What are your Standard Delivery Charges?
Our standard delivery fee is SGD$15 islandwide (excluding Jurong Island and Tuas).
We’re happy to offer complimentary delivery for orders of SGD$150 and above (after discounts).

We offer a tiered delivery rate for different cart values at the checkout. 
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How do I use my store credits online?
After adding an item to your cart, a sidebar will appear on the right. At checkout, you’ll see an option to “Apply Store Credit $XX” before finalizing payment. Click this to deduct available store credit from your total.
Can I apply store credits if I’m not logged in?
No. Store credit functionality requires you to be logged into your customer account to access and apply credits.
Is the shipping fee shown before I enter my personal details?
Yes. As of May 3, 2025, the system displays the shipping fee upfront—even if you are checking out in incognito mode and not logged in.
What happens if I click “Checkout” too quickly?
You can still apply your store credit on the checkout page by selecting “Apply Store Credit $XXX” before completing your purchase.

DELIVERY & SELF COLLECTION

Can I choose a delivery time slot?

We aim to get your orders to you as quickly as possible, with our standard delivery hours between 1 p.m. and 6 p.m. On busier days (Fridays to Sundays), deliveries may take a bit longer and can stretch to 8 p.m.

To offer affordable delivery rates, we plan our delivery routes according to the daily orders. As a result, we’re unable to promise exact delivery timings. If you need your order to arrive outside these standard hours, you’re welcome to choose our Hour-specific delivery option, arrange for self-collection at our store, or use a third-party courier.

Specific Deliveries (1 HOUR SLOT)

If you’d like your order to be delivered at a specific time, we offer an Hour-specific delivery option at approx. $29+ (depending on real-time third-party courier rates and your location; we’ll confirm the exact cost with you before proceeding). 

Simply let us know your preferred delivery window, anytime between 12 p.m. and 7 p.m., and we’ll do our best to deliver during that hour.

Reach out to us via WhatsApp us at +65 8012 8447.

Curbside Self Pick-Up at our Meatkrafters Store
Address: 19 Ghim Moh Road, #01-247, Singapore 270019
TIP !! Best Timing with EASY PARKING : Come between 2.30 - 6pm for the pickup. Park just behind the Meaktrafterstore at GM2 carpark (We have a lighted Meatkrafters signboard).
Curbside Pickup Timing (4 slots):
1) 10 - 12pm
2) 12 - 2pm
3) 2 - 4pm
4) 4 - 6pm

If for any reason you need to contact us, please WhatsApp us at +65 8012 8447, and we’ll help you arrange the delivery.

PAYMENTS & PRICING

How do I pay for my order?
All our online prices are based on estimated weights with fixed pricing — what you see at checkout is exactly what you'll pay.

For high-value or specialty items, we recommend reaching out via WhatsApp to get the actual weights before confirming your order. This helps ensure you get exactly what you’re looking for.
What payment methods do you accept?
We accept debit and credit card payments online.
Why is my final bill different from what I saw online?
It usually won’t be — unless we need to swap or remove an item due to availability. We’ll always contact you first before making any changes.

ORDERING VIA WHATSAPP

Can I place my order through WhatsApp?
Absolutely! Ordering via WhatsApp is quick, easy, and perfect if you need recommendations, accurate weights, or help choosing cuts.

Here’s how it works:
1. Whatsapp us at +65 8012 8447
2. We’ll reply with suggestions, pricing, and confirm your delivery or pickup date
3. You’ll receive a PayNow QR code from us
4. Make payment and send us a screenshot of the confirmation
5. Your order will be delivered or ready for collection as arranged

ORDER CONFIRMATIONS & AMENDMENTS

How do I know my order is confirmed?
After checkout, you’ll receive an email with your order details and order number. 
If you don’t see it, check your spam folder. 
Still nothing? Reach out to us at hello@meatkrafters.sg or WhatsApp us at +65 8012 8447.
I forgot to add something to my order — can I amend it?
Of course! Just drop us a message via WhatsApp. As long as your order hasn’t been packed for delivery, we’ll be happy to help.
When will I receive my order?
Your items will be delivered on the date selected at checkout.

If for any reason no date was selected, please WhatsApp us at +65 8012 8447, and we’ll help you arrange the delivery.
Do you deliver on public holidays and weekends?
Yes! We deliver daily, except on the days we’re closed.
What days are you open?
The easiest way to check our opening hours is to refer to our Google Opening Hours, which are always kept up to date. Our general working hours are as follows :

🕒 Operating Hours:

  • Monday to Friday: 9:00 AM – 7:00 PM

  • Saturday: 8:00 AM – 7:00 PM

  • Sunday & Public Holidays: 9:00 AM – 5:00 PM

Can I collect my order?
Yes you can! Simply choose your preferred self-collection slot on our website — you can book your slot up to 1 month in advance.

STORAGE & SHELF LIFE

Storage & Shelf Life
• Chilled items: Best consumed within 3 days if stored in the fridge. For longer storage, check the expiry date on the packaging.
• Frozen items: Please refer to the expiry date on the packaging.

Issues, Returns & Cancellations

I have an issue with my order — can I get a replacement or refund?
Yes. As long as there’s a valid reason, we’ll make things right. 
Please note the following:
• Items must be in original packaging, with labels intact
• Must be properly stored (chilled/frozen)
• No signs of tampering or mishandling
• Returns can only be made at the point of delivery
Can I cancel my order?
Yes — as long as we haven’t started preparing your order or ordered the items on your behalf.

To cancel, just WhatsApp us at +65 8012 8447 with your name and order details as soon as possible. A credit card fee charge and admin fee of 3% will be deducted from the refunded amount.
Delivery & Order Acceptance Policy
To maintain the quality of our perishable items, we kindly ask that someone is present to receive the order during your selected delivery window. As our products require careful handling, we are unable to leave them unattended.

If no one is available to receive the delivery, a re-delivery fee of $25 may apply. Please also note that our delivery team can wait a maximum of 10 minutes upon arrival.

We encourage all customers to inspect their order upon receipt. If there are any issues or missing items, please notify us within 24 hours so we can promptly assist.

LOYALTY PROGRAM (SELF PICKUP)

How are store credits calculated?
Enjoy a 2% rebate on your purchases, credited towards your next order!
  • Rebates are valid for 3 months from the date of issue.
  • Applicable only on regular-priced items (excludes discounted products and bundle deals).
  • Rebate will only be issued if customer opt to receive marketing communications from us

TECHNICAL ISSUES

Is your website always available?
Our online store runs 24/7. If the site is down for maintenance, you can still reach us via WhatsApp, phone, email, or social media.
Ran into an issue at checkout?
If your card was charged but the order didn’t go through, check your statement and contact us right away — we’ll sort it out and make sure you're not overcharged.

WINE RELATED QUESTIONS

Do you provide refunds on wine purchases?
We do not provide any refunds on any of the wines (even if it is corked (2-6% of wines are statistically corked). The responsibility is on the purchaser to take the risk on the bottles. (Every effort has been taken on purchasing from reliable sources and kept at temperature and humidity controlled warehouses).

VENDING MACHINE RELATED QUESTIONS

How does the vending machine work?
Our vending machines use a smart payment system — similar to how hotel check-ins or petrol stations like ESSO work. When you use the machine, a pre-authorised amount is held on your credit card temporarily.

Here’s what happens next:
• If you take an item:
Let’s say you grab a $9 pack of soup — your card will only be charged $9, and the rest of the held amount will be released. Do note that the release of the remaining amount can take up to 2 weeks, depending on your bank.

• If you don’t take anything:
No worries — the full pre-authorised amount will be immediately released.
Why is this different from regular vending machines?
Most vending machines require you to select and pay for a specific item before dispensing.

Our vending machines let you open the door, browse freely, and only charge you for what you take once the freezer door is closed. It’s a smarter, more flexible way to shop on the go.