Delivery Schedule & Ordering

ORDERING & MINIMUMS

Is there a minimum spend to place an order?

Nope! Whether you’re grabbing a single steak or restocking your freezer, you can order as little or as much as you like. We're happy to serve, regardless of order size.

What are your Standard Delivery Charges?

Our standard delivery fee is SGD$15 islandwide (excluding Jurong Island and Tuas).

We’re happy to offer complimentary delivery for orders of SGD$150 and above (after discounts).

We offer a tiered delivery rate for different cart values at the checkout.

How do I use my store credits online?

After adding an item to your cart, a sidebar will appear on the right. At checkout, you’ll see an option to “Apply Store Credit $XX” before finalizing payment. Click this to deduct available store credit from your total.

Can I apply store credits if I’m not logged in?

No. Store credit functionality requires you to be logged into your customer account to access and apply credits.

Is the shipping fee shown before I enter my personal details?

Yes. As of May 3, 2025, the system displays the shipping fee upfront—even if you are checking out in incognito mode and not logged in.

What happens if I click “Checkout” too quickly?

You can still apply your store credit on the checkout page by selecting “Apply Store Credit $XXX” before completing your purchase.

DELIVERY & SELF COLLECTION

Can I choose a delivery time slot?

We aim to get your orders to you as quickly as possible, with our standard delivery hours between 1 p.m. and 6 p.m. On busier days (Fridays to Sundays), deliveries may take a bit longer and can stretch to 8 p.m.

To offer affordable delivery rates, we plan our delivery routes according to the daily orders. As a result, we’re unable to promise exact delivery timings. If you need your order to arrive outside these standard hours, you’re welcome to choose our Hour-specific delivery option, arrange for self-collection at our store, or use a third-party courier.

Specific Deliveries (1 HOUR SLOT)

If you’d like your order to be delivered at a specific time, we offer an Hour-specific delivery option at approx. $29+ (depending on real-time third-party courier rates and your location; we’ll confirm the exact cost with you before proceeding).

Simply let us know your preferred delivery window, anytime between 12 p.m. and 7 p.m., and we’ll do our best to deliver during that hour.

Reach out to us via WhatsApp us at +65 8012 8447.

Curbside Self Pick-Up at our Meatkrafters Store

Address: 19 Ghim Moh Road, #01-247, Singapore 270019

TIP !! Best Timing with EASY PARKING : Come between 2.30 - 6pm for the pickup. Park just behind the Meaktrafterstore at GM2 carpark (We have a lighted Meatkrafters signboard).

Curbside Pickup Timing (4 slots):

1) 10 - 12pm
2) 12 - 2pm
3) 2 - 4pm

4) 4 - 6pm

If for any reason you need to contact us, please WhatsApp us at +65 8012 8447, and we’ll help you arrange the delivery.

PAYMENTS & PRICING

How do I pay for my order?

All our online prices are based on estimated weights with fixed pricing — what you see at checkout is exactly what you'll pay.

For high-value or specialty items, we recommend reaching out via WhatsApp to get the actual weights before confirming your order. This helps ensure you get exactly what you’re looking for.

What payment methods do you accept?

We accept debit and credit card payments online.

Why is my final bill different from what I saw online?

It usually won’t be — unless we need to swap or remove an item due to availability. We’ll always contact you first before making any changes.

ORDERING VIA WHATSAPP

Can I place my order through WhatsApp?

Absolutely! Ordering via WhatsApp is quick, easy, and perfect if you need recommendations, accurate weights, or help choosing cuts.

Here’s how it works:

1. Whatsapp us at +65 8012 8447

2. We’ll reply with suggestions, pricing, and confirm your delivery or pickup date

3. You’ll receive a PayNow QR code from us

4. Make payment and send us a screenshot of the confirmation

5. Your order will be delivered or ready for collection as arranged

ORDER CONFIRMATIONS & AMENDMENTS

How do I know my order is confirmed?

After checkout, you’ll receive an email with your order details and order number.

If you don’t see it, check your spam folder.

Still nothing? Reach out to us at hello@meatkrafters.sg or WhatsApp us at +65 8012 8447.

I forgot to add something to my order — can I amend it?

Of course! Just drop us a message via WhatsApp. As long as your order hasn’t been packed for delivery, we’ll be happy to help.

When will I receive my order?

Your items will be delivered on the date selected at checkout.

If for any reason no date was selected, please WhatsApp us at +65 8012 8447, and we’ll help you arrange the delivery.

Do you deliver on public holidays and weekends?

Yes! We deliver daily, except on the days we’re closed.

What days are you open?

The easiest way to check our opening hours is to refer to our Google Opening Hours, which are always kept up to date. Our general working hours are as follows :

🕒 Operating Hours:

Monday to Friday: 9:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday & Public Holidays: 9:00 AM – 5:00 PM

Can I collect my order?

Yes you can! Simply choose your preferred self-collection slot on our website — you can book your slot up to 1 month in advance.